Return & Exchange Policy
1. Scope and Applicability
This Return & Exchange Policy (“Policy”) governs all purchases made from Vegafornia Styles (“Company,” “we,” “us,” or “our”). By placing an order, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to the terms set forth herein.
2. Final Sale – Custom and Personalized Products
All products that are custom-made, personalized, modified, or produced according to Customer specifications are final sale. No returns, refunds, cancellations, or order modifications will be accepted once production has commenced. This includes, without limitation, items featuring custom colors, names, dates, logos, event themes, or any design elements provided or approved by the Customer.
3. Damaged or Defective Merchandise
If a product arrives damaged or defective, the Customer may be eligible for an exchange subject to the following conditions:
The Customer must notify the Company via email within forty‑eight (48) hours of confirmed delivery.
The notification must include:
Clear photographic or video evidence of the damage or defect;
Photographs of the packaging and shipping label;
The order number and Customer’s full name.
The Company will review the submitted documentation and determine eligibility for an exchange.
If approved, the Company will remake and ship a replacement item of the same design at no additional cost to the Customer.
No refunds will be issued for damaged or defective items; exchanges only.
4. Shipping, Delivery, and Risk of Loss
Once an order has been tendered to the shipping carrier, risk of loss transfers to the Customer. The Company is not responsible for:
Packages marked “delivered” by the carrier but reported as missing or stolen;
Delays caused by the carrier, weather, or other circumstances outside the Company’s control.
Customers must contact the carrier directly for claims related to delivery disputes. The Company may provide supporting documentation upon request.
5. Incorrect or Incomplete Shipping Information
The Customer is solely responsible for providing accurate and complete shipping information at the time of purchase. Orders shipped to an incorrect address due to Customer error are not eligible for replacement, refund, or exchange.
6. Customer-Provided Personalization Details
The Customer is responsible for verifying all personalization details prior to submitting an order, including spelling, dates, colors, images, and uploaded files. The Company produces items exactly as submitted. Errors resulting from Customer-provided information are not eligible for return, refund, or exchange.
7. Production and Processing Time
All production timelines provided at checkout or in communications are estimates only. Actual processing times may vary based on order complexity, volume, or material availability. The Company shall not be liable for delays in production or delivery.
8. Communication Requirements
All inquiries regarding returns, exchanges, or order issues must be submitted via email to the Company’s designated support address. The Company will respond within a reasonable timeframe, typically within twenty‑four (24) to forty‑eight (48) hours.
9. Amendments
The Company reserves the right to modify, amend, or update this Policy at any time without prior notice. The version in effect at the time of purchase shall govern the transaction.